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Profile photo of a State Farm Agent named: Melissa Citovic-Vukotic

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State Farm® Insurance Agent

Melissa Citovic-Vukotic

M Citovic-Vukotic Ins Agcy Inc

7513 York Road
Parma, OH 44130-7301

Office is located on York Road between Pleasant Valley Road and Sprague Road

Profile photo of a State Farm Agent named: Melissa Citovic-Vukotic

Would you like to create a personalized quote?

Office Info

Office Hours

9am - 5pm
Call or text us 24 hours a day!


7513 York Road
Parma, OH 44130-7301


English, Serbo-Croatian, Croatian, German, Serbian, Bosnian

Hi there! I'm Melissa, your friendly State Farm Agent since 2002. I'm thrilled to be serving the Parma, Greater Cleveland-Akron area as your local agent. Need a quote for Auto, Home, Condo, Renter's, or Life Insurance? Don't worry, my office is open 24/7 and we offer free quotes! Feel free to give us a call, shoot us a text, or send us an email to get yours.

At our office, we go above and beyond to help you find all the discounts available on your policy. We even provide Notary Public service! Plus, our team speaks multiple languages including Bosnian, Croatian, German, and Serbian.

But wait, there's more! State Farm isn't just about Car Insurance. We can also assist you with Condo Insurance, Boat Insurance, RV Insurance, Motorcycle Insurance, and even Engagement and Wedding Ring Insurance. On top of that, we offer Business Insurance, Life Insurance, Liability Umbrellas, Disability coverage, and Financial Service Products.

We're here to serve everyone in Parma, North Royalton, Middleburg Hts, Broadview Hts, Seven Hills, and the greater Cleveland - Akron area. So, whether you want to chat over the phone or drop by our office, we'd love to help you out.

Insurance Products Offered

Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet

Other Products

Banking, Mutual Funds, Annuities

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Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our team is dedicated to providing excellent service and reliable information in order to offer the most viable options for each customer's needs. Each member of our team focuses in a specific area to help you protect your dreams and plan for the future. We are committed to providing Good Neighbor service in everything we do!

Summer – Summer is here! Call us to protect your new summer vehicles such as RVs, four wheelers, motor-homes, boats, and jet skis!

Katarina Dervisevic State Farm Agent Team Member

Katarina Dervisevic

Office Manager

Hello, my name is Katarina, and I have been at Melissa's office since 2019. I truly enjoy my job and am proud to provide exceptional insurance service for all of our policyholders needs. I’m fluent in Bosnian, Croatian, German, and Serbian and appreciate that I get to use my language skills on a daily basis along with English. When I’m not at work, you can find me at a football game watching my son play or enjoying a nice cup of coffee with my daughter.

Taylor Pohlig State Farm Agent Team Member

Taylor Pohlig

Customer Service Representative

Hello! My name is Taylor, and I am a licensed Customer Service Representative working on behalf of Melissa. Recently, I became a new Dad, am a former Marine, and have even played drums professionally for a little bit. I am incredibly excited to help you with protecting yourself, your family, your assets, and your legacy through various State Farm Insurance products.

Lyuba Majerle State Farm Agent Team Member

Lyuba Majerle

Social Media Coordinator

Hi! My name is Ljubica (Lyuba), and I just joined the team! I am a marketing major at Cleveland State University, just finished my second year, and am interning for Melissa. I also speak Serbian and would be more than happy to assist you. In my free time, I enjoy playing volleyball, especially sand volleyball! I am so excited to be working with everyone and learning a lot about marketing!