
State Farm® Insurance Agent Melissa Citovic-Vukotic
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
J.A. Frank
March 24, 2025
"The State Farm office of Melissa Citovic-Vukotic is the best. In February 2025, my vehicle was hit by deer and the entire front was totaled. Her State Farm team led the repair from the collision center, loaner vehicle, all repairs, and complete front end replacement with remarkable efficiency and no complications. Excellent service. No hassle. Many thanks to Melissa’s office and staff. Post Script… all the deer survived."
"Thank you so much for your kind words, J! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you."
Kira A
March 22, 2025
"I seriously recommend the office of Melissa Citovic-Vukotic with State Farm. Every time I call the office, they are very knowledgeable & very helpful. Not only I was able to bundle my house with my cars to get a tremendous savings from $1200 at Safeco to State Farm $860 for a home policy but all 3 cars have been getting decreased premiums in the subsequent months. I really forgot what it is like to get any premiums decreased in the last few years, so it was an unexpected surprise. I am very happy with this office and Taylor is always a pleasure to deal with."
"Thank you so much for your kind words, Kira! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you."
aleksandar sretenovic
March 18, 2025
"I highly recommend going with this office today I spoke with Katarina and she was very helpful and was able to provide me with all the information I needed to make an informed decision and also gave me some helpful advice."
"Aleksandar, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Davor
March 17, 2025
"Professional staff that provides great service and client needs! There is no issue that Katarina cannot solve! Like a good neighbor Melissa’s State Farm crew is there!"
"Davor, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us!"
Melissa Ritondaro
March 14, 2025
"Taylor Adam from Melissa's team has been extremely helpful and very responsive to any questions I bring to him. Great customer service."
"Melissa, thank you so much for your kind words, we appreciate your review! "
nenad gajic
March 13, 2025
"Amazing help and a great agent to work with. She was very kind, patient, and understanding. Extremely friendly. I am extremely lucky and grateful that I got the chance to work with her as my agent. I would recommend her to anybody who is looking for help with StateFarm."
"Thank you so much for your kind words, Nenad! We really appreciate you taking the time out to share your experience with us! "
Nina Aust
March 11, 2025
"Great service, fair pricing. Answered all of my questions quickly & honestly."
"Thank you so much Nina!"
mirjana kuburic
March 6, 2025
"Katarina was amazing ! She helped me so much and was very friendly, I definitely recommend her to everyone looking for an agent !"
"Mirjana, thank you so much for your kind words, we appreciate your review!"
dejan jajcevic
March 5, 2025
"I can’t say enough good things about my experience with Katarina at Melissa State Farm on York Rd. From the moment I reached out, she was incredibly professional, patient, and genuinely cared about helping me find the best options. Katarina made everything so simple to understand and took the time to answer all my questions without any rush. You can tell she truly loves what she does and values her clients. If you’re looking for someone who will go above and beyond for you, Katarina is the one to talk to. Absolutely outstanding service!"
"Thank you so much for your kind words, Dejan! We really appreciate you taking the time out to share your experience with us! "
Dejan Markov
March 5, 2025
"The best insurance agent we have used year over year. Comprehensive and informative every year our renewal comes. They invest the time to go over all current homes vehicles to ensure all of our assets have the proper coverage in place. Highly recommend 👍👍👍"
"Thank you so much Dejan! "
Suzana Aleksic
March 5, 2025
"My family and I have been with State Farm for almost 20 years, that tells you a lot! Always pleasure working with Malissa' team, especially Katarina. Last few years, Katarina is our to go person for anything my family and I need, she's been nothing but great to work with!"
"Thank you for your kind words, Suzana, we truly appreciate you!"
Boris Rogulja
March 5, 2025
"My family and I have been working with Melissa for more than 20 years, and I can confidently say that customer service has always been exceptional. Recently, I had multiple claims / requests, and Katarina was incredibly proactive in getting everything done efficiently without involving me much at all. I highly recommend Katarina and Melissa’s team for anyone seeking reliable and top-notch insurance services."
"Thank you so much for your kind words, Boris! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you."
anela Poturovic
March 5, 2025
"Great agency ! Great people, especially Katarina, she will do her best to help you with any means. She will try and work what's best for you to answer all your questions. I highly recommend it."
"Thank you for leaving us a review Anela, your kind words mean so much to us! We really appreciate you taking the time out to share your experience with us!"
Daniel Ambrose
January 16, 2025
"Found Melissa,Katarina and Taylor after a horrible experience with GEICO they were willing to insure me right away and they have been very understanding and accommodating to this very day!"
"Thank you so much Daniel! "
Milena Vostinic
November 21, 2024
"Great service and such a pleasure working with Katarina, she is very knowledgeable and helpful. She took her time to address all of my questions and concerns!! Highly recommend"
"Thank you for leaving us a review Milena, your kind words mean so much to us! We really appreciate you taking the time out to share your experience with us!"
Claudio Torres
August 29, 2024
"I am very thankful for the amazing service that was given to me by all the people working here! Especially Ljubica she was very professional and understanding."
"Thank you so much for your kind words, you are so appreciated!"
Denis Borojevic
August 29, 2024
"I have been with Melissa many years and had nothing but great support !!! Her team Katarina is always easy to work with and is willing to assist in any way."
"Thank you for your kind words, Denis, we truly appreciate you!"
Nikolina Milenkovic
August 29, 2024
"Katarina is the BEST!"
"Thank you Nikolina, we appreciate you! "
Andjela Petrovic
August 26, 2024
"Came in with my family the other day, and the staff is super helpful and friendly. I would recommend going to them!"
"Andjela, thank you so much for your kind words, we appreciate your review!"
Dimitrije Petrovic
August 23, 2024
"Amazing service and the people there are wonderful, would definitely recommend it!"
"Dimitrije, we appreciate your review."
Kaleigh
August 19, 2024
"Super helpful and very friendly!!"
"Thank you for leaving us a review Kaleigh, your kind words mean so much to us! We really appreciate you taking the time out to share your experience with us!"
Mia Sukalic
August 8, 2024
"The service provided to me by agent Katarina was wonderful. She is very professional and friendly. It's easy to see that she prioritizes customer satisfaction."
"Thank you so much for your kind words, Mia! We really appreciate you taking the time out to share your experience with us!"
George Vujadinovic - Realtor
July 4, 2024
"Katarina is the best! Highly recommend!!"
"George, we appreciate your review."
heather legg
May 4, 2024
"Low rates. These people are super nice and I don’t think I have had the quality of customer service like I got from them here. Super, super helpful! Would recommend them to anyone!"
"Thank you so much for your kind words, Heather! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you."
Slo S
April 26, 2024
"Best service"
"Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Please contact our office, so we can thank you!"