
State Farm® Insurance Agent Melissa Citovic-Vukotic
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
mirjana kuburic
March 6, 2025
"Katarina was amazing ! She helped me so much and was very friendly, I definitely recommend her to everyone looking for an agent !"
"Mirjana, thank you so much for your kind words, we appreciate your review!"
dejan jajcevic
March 5, 2025
"I can’t say enough good things about my experience with Katarina at Melissa State Farm on York Rd. From the moment I reached out, she was incredibly professional, patient, and genuinely cared about helping me find the best options. Katarina made everything so simple to understand and took the time to answer all my questions without any rush. You can tell she truly loves what she does and values her clients. If you’re looking for someone who will go above and beyond for you, Katarina is the one to talk to. Absolutely outstanding service!"
"Thank you so much for your kind words, Dejan! We really appreciate you taking the time out to share your experience with us! "
Dejan Markov
March 5, 2025
"The best insurance agent we have used year over year. Comprehensive and informative every year our renewal comes. They invest the time to go over all current homes vehicles to ensure all of our assets have the proper coverage in place. Highly recommend 👍👍👍"
"Thank you so much Dejan! "
Suzana Aleksic
March 5, 2025
"My family and I have been with State Farm for almost 20 years, that tells you a lot! Always pleasure working with Malissa' team, especially Katarina. Last few years, Katarina is our to go person for anything my family and I need, she's been nothing but great to work with!"
"Thank you for your kind words, Suzana, we truly appreciate you!"
Boris Rogulja
March 5, 2025
"My family and I have been working with Melissa for more than 20 years, and I can confidently say that customer service has always been exceptional. Recently, I had multiple claims / requests, and Katarina was incredibly proactive in getting everything done efficiently without involving me much at all. I highly recommend Katarina and Melissa’s team for anyone seeking reliable and top-notch insurance services."
"Thank you so much for your kind words, Boris! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you."
anela Poturovic
March 5, 2025
"Great agency ! Great people, especially Katarina, she will do her best to help you with any means. She will try and work what's best for you to answer all your questions. I highly recommend it."
"Thank you for leaving us a review Anela, your kind words mean so much to us! We really appreciate you taking the time out to share your experience with us!"
Daniel Ambrose
January 16, 2025
"Found Melissa,Katarina and Taylor after a horrible experience with GEICO they were willing to insure me right away and they have been very understanding and accommodating to this very day!"
"Thank you so much Daniel! "
Milena Vostinic
November 21, 2024
"Great service and such a pleasure working with Katarina, she is very knowledgeable and helpful. She took her time to address all of my questions and concerns!! Highly recommend"
"Thank you for leaving us a review Milena, your kind words mean so much to us! We really appreciate you taking the time out to share your experience with us!"
Claudio Torres
August 29, 2024
"I am very thankful for the amazing service that was given to me by all the people working here! Especially Ljubica she was very professional and understanding."
"Thank you so much for your kind words, you are so appreciated!"
Denis Borojevic
August 29, 2024
"I have been with Melissa many years and had nothing but great support !!! Her team Katarina is always easy to work with and is willing to assist in any way."
"Thank you for your kind words, Denis, we truly appreciate you!"
Nikolina Milenkovic
August 29, 2024
"Katarina is the BEST!"
"Thank you Nikolina, we appreciate you! "
Andjela Petrovic
August 26, 2024
"Came in with my family the other day, and the staff is super helpful and friendly. I would recommend going to them!"
"Andjela, thank you so much for your kind words, we appreciate your review!"
Dimitrije Petrovic
August 23, 2024
"Amazing service and the people there are wonderful, would definitely recommend it!"
"Dimitrije, we appreciate your review."
Kaleigh
August 19, 2024
"Super helpful and very friendly!!"
"Thank you for leaving us a review Kaleigh, your kind words mean so much to us! We really appreciate you taking the time out to share your experience with us!"
Mia Sukalic
August 8, 2024
"The service provided to me by agent Katarina was wonderful. She is very professional and friendly. It's easy to see that she prioritizes customer satisfaction."
"Thank you so much for your kind words, Mia! We really appreciate you taking the time out to share your experience with us!"
George Vujadinovic - Realtor
July 4, 2024
"Katarina is the best! Highly recommend!!"
"George, we appreciate your review."
heather legg
May 4, 2024
"Low rates. These people are super nice and I don’t think I have had the quality of customer service like I got from them here. Super, super helpful! Would recommend them to anyone!"
"Thank you so much for your kind words, Heather! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you."
Slo S
April 26, 2024
"Best service"
"Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Please contact our office, so we can thank you!"
Radivoje Sivcevic
March 7, 2024
"This agency is fantastic! Been with them for a long time, whenever I have question they are quick to answer and have always been affordable for me! Katarina took the time to explain my insurance coverage in simple terms and gave clear, concise answers to all my questions. She is truly dedicated to providing the best customer service possible! I highly recommend this office for anyone looking for top-notch service."
"Thank you so much for your kind words, Radivoje! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you."
Desirae H
January 7, 2024
"I'm so happy I made the switch. I have no complaints so far!"
Vanessa Petro
November 25, 2023
"I am so happy I chose this place for my insurance. I was worried I wouldn’t be able to find one that was good but also affordable but Katrina was very helpful, answered all of the questions/concerns I had. Very kind people & very good business!"
"Thank you so much for your kind words, Vanessa! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you!"
Zee
November 2, 2023
"I have been with Melissa’s team for a while and can’t be happier. The customer service is fantastic and everyone is personable. I would definitely recommend the agency for home, renters and car insurance."
"Thank you so much for your kind words, Zee! We really appreciate you taking the time out to share your experience with us! Please contact our office, so we can thank you! "
Karen Ashraf
October 25, 2023
"Really thank you !!!❤️"
"Karen, we appreciate you! "
Amanda Huber
October 12, 2023
"Extremely surprised with how much cheaper it is then other places around me"
"Dear Amanda, Thank you so much for the feedback! We appreciate your review."
Vasilija Jekic
September 5, 2023
"I have been a customer for a very long time and have never encountered any negative interactions. This office staff is very professional and give you the time you deserve to take care of your needs and are always very responsive which to me is important. Great experience all these years!!!"
"Thank you so much for your kind words, Vasilija! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you."