State Farm® Insurance Agent Melissa Citovic-Vukotic

"Another office referred me to this office and I am glad I took their advice. Very professional , knowledgeable, pleasant and very helpful. All my questions were answered . Everything was completed in a timely manner."

"Very professional and honest staff! Proud to have them in our community"

"Absolutely amazing staff! Always very friendly and helpful! Everyone there is always willing to help out with whatever you need!"

"Highly recommend. Great Staff, excellent customer care"

"I had a great experience with Taylor from the customer service team. He was friendly, patient, and super helpful. Taylor answered all my questions clearly and made the whole process easy and stress-free."

"Excellent help! Katarina is my favorite!"

"The State Farm office of Melissa Citovic-Vukotic is the best. In February 2025, my vehicle was hit by deer and the entire front was totaled. Her State Farm team led the repair from the collision center, loaner vehicle, all repairs, and complete front end replacement with remarkable efficiency and no complications. Excellent service. No hassle. Many thanks to Melissa’s office and staff. Post Script… all the deer survived."

"I seriously recommend the office of Melissa Citovic-Vukotic with State Farm. Every time I call the office, they are very knowledgeable & very helpful. Not only I was able to bundle my house with my cars to get a tremendous savings from $1200 at Safeco to State Farm $860 for a home policy but all 3 cars have been getting decreased premiums in the subsequent months. I really forgot what it is like to get any premiums decreased in the last few years, so it was an unexpected surprise. I am very happy with this office and Taylor is always a pleasure to deal with."

"I highly recommend going with this office today I spoke with Katarina and she was very helpful and was able to provide me with all the information I needed to make an informed decision and also gave me some helpful advice."

"Professional staff that provides great service and client needs! There is no issue that Katarina cannot solve! Like a good neighbor Melissa’s State Farm crew is there!"

"Taylor Adam from Melissa's team has been extremely helpful and very responsive to any questions I bring to him. Great customer service."

"Amazing help and a great agent to work with. She was very kind, patient, and understanding. Extremely friendly. I am extremely lucky and grateful that I got the chance to work with her as my agent. I would recommend her to anybody who is looking for help with StateFarm."

"Great service, fair pricing. Answered all of my questions quickly & honestly."

"Katarina was amazing ! She helped me so much and was very friendly, I definitely recommend her to everyone looking for an agent !"

"I can’t say enough good things about my experience with Katarina at Melissa State Farm on York Rd. From the moment I reached out, she was incredibly professional, patient, and genuinely cared about helping me find the best options. Katarina made everything so simple to understand and took the time to answer all my questions without any rush. You can tell she truly loves what she does and values her clients. If you’re looking for someone who will go above and beyond for you, Katarina is the one to talk to. Absolutely outstanding service!"

"The best insurance agent we have used year over year. Comprehensive and informative every year our renewal comes. They invest the time to go over all current homes vehicles to ensure all of our assets have the proper coverage in place. Highly recommend 👍👍👍"

"My family and I have been with State Farm for almost 20 years, that tells you a lot! Always pleasure working with Malissa' team, especially Katarina. Last few years, Katarina is our to go person for anything my family and I need, she's been nothing but great to work with!"

"My family and I have been working with Melissa for more than 20 years, and I can confidently say that customer service has always been exceptional. Recently, I had multiple claims / requests, and Katarina was incredibly proactive in getting everything done efficiently without involving me much at all. I highly recommend Katarina and Melissa’s team for anyone seeking reliable and top-notch insurance services."

"Great agency ! Great people, especially Katarina, she will do her best to help you with any means. She will try and work what's best for you to answer all your questions. I highly recommend it."

"Found Melissa,Katarina and Taylor after a horrible experience with GEICO they were willing to insure me right away and they have been very understanding and accommodating to this very day!"

"Great service and such a pleasure working with Katarina, she is very knowledgeable and helpful. She took her time to address all of my questions and concerns!! Highly recommend"

"I am very thankful for the amazing service that was given to me by all the people working here! Especially Ljubica she was very professional and understanding."

"I have been with Melissa many years and had nothing but great support !!! Her team Katarina is always easy to work with and is willing to assist in any way."

"Katarina is the BEST!"

"Came in with my family the other day, and the staff is super helpful and friendly. I would recommend going to them!"