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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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J.A. Frank

March 24, 2025

5  out of  5
rating by J.A. Frank
"The State Farm office of Melissa Citovic-Vukotic is the best. In February 2025, my vehicle was hit by deer and the entire front was totaled. Her State Farm team led the repair from the collision center, loaner vehicle, all repairs, and complete front end replacement with remarkable efficiency and no complications. Excellent service. No hassle. Many thanks to Melissa’s office and staff. Post Script… all the deer survived."
We responded:
"Thank you so much for your kind words, J! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you."
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Kira A

March 22, 2025

5  out of  5
rating by Kira A
"I seriously recommend the office of Melissa Citovic-Vukotic with State Farm. Every time I call the office, they are very knowledgeable & very helpful. Not only I was able to bundle my house with my cars to get a tremendous savings from $1200 at Safeco to State Farm $860 for a home policy but all 3 cars have been getting decreased premiums in the subsequent months. I really forgot what it is like to get any premiums decreased in the last few years, so it was an unexpected surprise. I am very happy with this office and Taylor is always a pleasure to deal with."
We responded:
"Thank you so much for your kind words, Kira! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you."
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aleksandar sretenovic

March 18, 2025

5  out of  5
rating by aleksandar sretenovic
"I highly recommend going with this office today I spoke with Katarina and she was very helpful and was able to provide me with all the information I needed to make an informed decision and also gave me some helpful advice."
We responded:
"Aleksandar, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Davor

March 17, 2025

5  out of  5
rating by Davor
"Professional staff that provides great service and client needs! There is no issue that Katarina cannot solve! Like a good neighbor Melissa’s State Farm crew is there!"
We responded:
"Davor, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us!"
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Melissa Ritondaro

March 14, 2025

5  out of  5
rating by Melissa Ritondaro
"Taylor Adam from Melissa's team has been extremely helpful and very responsive to any questions I bring to him. Great customer service."
We responded:
"Melissa, thank you so much for your kind words, we appreciate your review! "
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nenad gajic

March 13, 2025

5  out of  5
rating by nenad gajic
"Amazing help and a great agent to work with. She was very kind, patient, and understanding. Extremely friendly. I am extremely lucky and grateful that I got the chance to work with her as my agent. I would recommend her to anybody who is looking for help with StateFarm."
We responded:
"Thank you so much for your kind words, Nenad! We really appreciate you taking the time out to share your experience with us! "
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Nina Aust

March 11, 2025

5  out of  5
rating by Nina Aust
"Great service, fair pricing. Answered all of my questions quickly & honestly."
We responded:
"Thank you so much Nina!"
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mirjana kuburic

March 6, 2025

5  out of  5
rating by mirjana kuburic
"Katarina was amazing ! She helped me so much and was very friendly, I definitely recommend her to everyone looking for an agent !"
We responded:
"Mirjana, thank you so much for your kind words, we appreciate your review!"
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dejan jajcevic

March 5, 2025

5  out of  5
rating by dejan jajcevic
"I can’t say enough good things about my experience with Katarina at Melissa State Farm on York Rd. From the moment I reached out, she was incredibly professional, patient, and genuinely cared about helping me find the best options. Katarina made everything so simple to understand and took the time to answer all my questions without any rush. You can tell she truly loves what she does and values her clients. If you’re looking for someone who will go above and beyond for you, Katarina is the one to talk to. Absolutely outstanding service!"
We responded:
"Thank you so much for your kind words, Dejan! We really appreciate you taking the time out to share your experience with us! "
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Dejan Markov

March 5, 2025

5  out of  5
rating by Dejan Markov
"The best insurance agent we have used year over year. Comprehensive and informative every year our renewal comes. They invest the time to go over all current homes vehicles to ensure all of our assets have the proper coverage in place. Highly recommend 👍👍👍"
We responded:
"Thank you so much Dejan! "
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Suzana Aleksic

March 5, 2025

5  out of  5
rating by Suzana Aleksic
"My family and I have been with State Farm for almost 20 years, that tells you a lot! Always pleasure working with Malissa' team, especially Katarina. Last few years, Katarina is our to go person for anything my family and I need, she's been nothing but great to work with!"
We responded:
"Thank you for your kind words, Suzana, we truly appreciate you!"
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Boris Rogulja

March 5, 2025

5  out of  5
rating by Boris Rogulja
"My family and I have been working with Melissa for more than 20 years, and I can confidently say that customer service has always been exceptional. Recently, I had multiple claims / requests, and Katarina was incredibly proactive in getting everything done efficiently without involving me much at all. I highly recommend Katarina and Melissa’s team for anyone seeking reliable and top-notch insurance services."
We responded:
"Thank you so much for your kind words, Boris! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you."
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anela Poturovic

March 5, 2025

5  out of  5
rating by anela Poturovic
"Great agency ! Great people, especially Katarina, she will do her best to help you with any means. She will try and work what's best for you to answer all your questions. I highly recommend it."
We responded:
"Thank you for leaving us a review Anela, your kind words mean so much to us! We really appreciate you taking the time out to share your experience with us!"
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Daniel Ambrose

January 16, 2025

5  out of  5
rating by Daniel Ambrose
"Found Melissa,Katarina and Taylor after a horrible experience with GEICO they were willing to insure me right away and they have been very understanding and accommodating to this very day!"
We responded:
"Thank you so much Daniel! "
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Milena Vostinic

November 21, 2024

5  out of  5
rating by Milena Vostinic
"Great service and such a pleasure working with Katarina, she is very knowledgeable and helpful. She took her time to address all of my questions and concerns!! Highly recommend"
We responded:
"Thank you for leaving us a review Milena, your kind words mean so much to us! We really appreciate you taking the time out to share your experience with us!"
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Claudio Torres

August 29, 2024

5  out of  5
rating by Claudio Torres
"I am very thankful for the amazing service that was given to me by all the people working here! Especially Ljubica she was very professional and understanding."
We responded:
"Thank you so much for your kind words, you are so appreciated!"
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Denis Borojevic

August 29, 2024

5  out of  5
rating by Denis Borojevic
"I have been with Melissa many years and had nothing but great support !!! Her team Katarina is always easy to work with and is willing to assist in any way."
We responded:
"Thank you for your kind words, Denis, we truly appreciate you!"
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Nikolina Milenkovic

August 29, 2024

5  out of  5
rating by Nikolina Milenkovic
"Katarina is the BEST!"
We responded:
"Thank you Nikolina, we appreciate you! "
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Andjela Petrovic

August 26, 2024

5  out of  5
rating by Andjela Petrovic
"Came in with my family the other day, and the staff is super helpful and friendly. I would recommend going to them!"
We responded:
"Andjela, thank you so much for your kind words, we appreciate your review!"
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Dimitrije Petrovic

August 23, 2024

5  out of  5
rating by Dimitrije Petrovic
"Amazing service and the people there are wonderful, would definitely recommend it!"
We responded:
"Dimitrije, we appreciate your review."
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Kaleigh

August 19, 2024

5  out of  5
rating by Kaleigh
"Super helpful and very friendly!!"
We responded:
"Thank you for leaving us a review Kaleigh, your kind words mean so much to us! We really appreciate you taking the time out to share your experience with us!"
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Mia Sukalic

August 8, 2024

5  out of  5
rating by Mia Sukalic
"The service provided to me by agent Katarina was wonderful. She is very professional and friendly. It's easy to see that she prioritizes customer satisfaction."
We responded:
"Thank you so much for your kind words, Mia! We really appreciate you taking the time out to share your experience with us!"
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George Vujadinovic - Realtor

July 4, 2024

5  out of  5
rating by George Vujadinovic - Realtor
"Katarina is the best! Highly recommend!!"
We responded:
"George, we appreciate your review."
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heather legg

May 4, 2024

5  out of  5
rating by heather legg
"Low rates. These people are super nice and I don’t think I have had the quality of customer service like I got from them here. Super, super helpful! Would recommend them to anyone!"
We responded:
"Thank you so much for your kind words, Heather! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you."
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Slo S

April 26, 2024

5  out of  5
rating by Slo S
"Best service"
We responded:
"Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Please contact our office, so we can thank you!"